| Consulting Skills |
1-2 day program |
Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consultancy services
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Develop your own consulting methodology to complement your professional expertise |
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Increase your influence with clients and other stakeholders |
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Consult so that you build client ownership of the project - improving success rate |
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Add more value to the client than simply being a subject expert |
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Find your work more fulfilling by moving above the contractor role |
Program Outcomes Summary
a. |
Consult more effectively |
b. |
Relate to clients, building their engagement with the consulting project |
c. |
Contribute to developing the profile of the consulting firm or unit |
1. |
Develop a consulting methodology that increases the likelihood of success in your consulting assignments |
2. |
Be aware of the four types of consulting approaches and: |
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- how the approach you use affects client expectations;
- the strengths and weaknesses of each approach
- when to use each one;
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3. |
Focus on how to establish the collaborative consulting model to build client and user/staff ownership of your initiatives and solutions |
4. |
Chart a path for progression from 'pair of hands' / contractor service provision to the status of 'trusted advisor' |
5. |
Clarify appropriate responses to many consulting pressure situations |
Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consultancy services
Orientation and clarification
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Distinction between consulting, contracting and service provision |
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4 Modes of delivering consultancy services: contracting, expert, facilitating & collaborative - appropriateness and insights into how you are perceived |
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Client needs, client / consultant fears. specialisation & generalisation issues |
Consultancy Skills - 'How To Consult'
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The consulting process - 6 essential steps |
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Four principles for collaborative consulting: managing politics, people and risk while building ownership and support |
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Consulting competencies |
Consulting Tools -
A look at some of the key tools
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Needs analysis / Gap analysis / Questioning techniques |
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Project plans: a Project Mx approach |
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PIR - Post Implementation Reviews |
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Strategic planning, force field analysis, visioning |
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Facilitation skills, group process |
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Problem diagnosis |
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Solution creation |
Consultancy Skills - Service delivery issues
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Identifying and managing resistance, leading vs collaborating, delivering bad news, client fears, handling difficult people, giving and receiving feedback |
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Contracting: being overlooked, being typecast, being ignored |
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Workshopping issues particular to your consulting context |
Contact Consultant Training Australia
For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678, 1800 266 266 or 0419 593 167
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