Consulting skills |
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Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consulting services.
In half-day public workshops, we will address those parts designated with the Ø symbol.
Program Outcomes Summary
a. |
Consult more effectively using a tested process - so that |
b. |
Learn new consulting tools and how and when to use them |
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Build client engagement and manage resistance - both client and user (client staff) |
d. |
Chart a path for progression from 'pair of hands' / contractor service provision to the status of 'trusted advisor' |
e. |
Demonstrate that you are a 'Consultant' in addition to your technical / professional expert reputation |
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Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consulting services.
Full Program Content |
Half Day program content indicated by Ø |
1. Orientation and clarification
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Distinction between consulting, contracting and service provision Ø |
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4 Modes of delivering consulting services: contracting, expert, facilitating & collaborative- appropriateness and insights into how you are perceived Ø |
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Note: Part 1 has some elements common to both Day 1 (Starting Your Consultancy) and Day 3. Its Day 3 treatment is extensive compared with Day 1. |
2. Consultancy Skills - 'How To Consult'
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The consulting process - 6 essential steps Ø |
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Four principles for collaborative consulting: managing politics, people and risk while building ownership and support Ø |
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Consulting competencies Ø |
3. Consulting Tools -
A look at some of the key tools
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Front end diagnostic tools: Needs analysis Ø / Gap analysis / Questioning techniques / Affinity charts / others |
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Problem diagnosis - 5 Whys, KISS (Keep, Increase, Stop, Start) Ø , others |
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Project plans: a Project Management approach |
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Stakeholder mapping and management |
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Prioritisation techniques |
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Strategic planning, force field analysis, visioning |
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Facilitation skills, group process |
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Change Management methods Ø |
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Solution creation |
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PIR - Post Implementation Reviews: |
4. Consulting Skills - Service delivery issues
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Identifying and managing resistance, leading vs collaborating, delivering bad news Ø, client fears, handling difficult people, giving and receiving feedback |
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Contracting: being overlooked, being typecast, being ignored |
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Workshopping issues particular to your consulting context |
The Next Step |
Fees are shown at the Book Your Place tab |
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For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678 or 0419 593 167
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