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Consulting skills

 

Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consulting services.

In half-day public workshops, we will address those parts designated with the Ø symbol.

Develop your own consulting methodology to complement your professional expertise.  This means the job will be done properly. Consulting Guru Peter Block defines the 'Successful Consultant' as the one who work is accepted and used by the client. So a successful project is more than on budget, on time and meets specifications. It's one that is used and works!  Consulting methodology will give you that process.

Consult so that you build client ownership of the project  - improving success rate
Increase your influence with clients and other stakeholders 
Add more value to the client than simply being a subject matter expert (Professional/Technical)
Find your work more fulfilling by moving above the contractor role

Program Outcomes Summary

a.
Consult more effectively using a tested process - so that
b.
Learn new consulting tools and how and when to use them
c.
Build client engagement and manage resistance - both client and user (client staff)
d.
Chart a path for progression from 'pair of hands' / contractor service provision to the status of 'trusted advisor'
e.
Demonstrate that you are a 'Consultant' in addition to your technical / professional expert reputation
   

Target Group

 

Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consulting services.

Full Program Content

 Half Day program content indicated by Ø

1.   Orientation and clarification

Distinction between consulting, contracting and service provision Ø
4 Modes of delivering consulting services: contracting, expert, facilitating &  collaborative- appropriateness and insights into how you are perceived Ø
Note: Part 1 has some elements common to both Day 1 (Starting Your Consultancy) and Day 3. Its Day 3 treatment is extensive compared with Day 1.

2.   Consultancy Skills - 'How To Consult'

The consulting process - 6 essential steps Ø
Four principles for collaborative consulting:  managing politics, people and risk while building ownership and support Ø
Consulting competencies Ø

3.   Consulting Tools - A look at some of the key tools

Front end diagnostic tools:  Needs analysis Ø / Gap analysis / Questioning techniques / Affinity charts / others
Problem diagnosis  - 5 Whys, KISS (Keep, Increase, Stop, Start) Ø , others
Project plans: a Project Management approach
Stakeholder mapping and management
Prioritisation techniques
Strategic planning, force field analysis, visioning
Facilitation skills, group process
Change Management methods Ø
Solution creation
PIR - Post Implementation Reviews:

4.  Consulting Skills - Service delivery issues

Identifying and managing resistance, leading vs collaborating, delivering bad news Ø, client fears, handling difficult people, giving and receiving feedback
Contracting: being overlooked, being typecast, being ignored
Workshopping issues particular to your consulting context

The Next Step

Fees are shown at the Book Your Place tab

For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678 or 0419 593 167

 

National 03 9593 1678  Mobile 0419 593 167 International +61 3 9593 1678 info@consultanttraining.com.au
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